The nordstrom way: the inside story of America's
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all…
- Edition
- -
- ISBN/ISSN
- 0-471-16160-8
- Collation
- 244p.; 21 cm.
- Series Title
- -
- Call Number
- 658.83 SPE n
Lesson from the Nordstrom: how companies are emulating..
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service cultur…
- Edition
- -
- ISBN/ISSN
- 0-471-35594-1
- Collation
- 226p.; 23 cm.
- Series Title
- -
- Call Number
- 658.83 SPE l
Category killers: the retail revolution..
In the Introduction, Robert Spector characterizes category killers as "the most disruptive concept in retailing" because "their goal is to dominate the category [e.g. toys, office supplies, home im…
- Edition
- -
- ISBN/ISSN
- 1-57851-960-8
- Collation
- xviii,219p.; 24 cm.
- Series Title
- -
- Call Number
- 658.87 SPE c
Amazon.com: get big fast
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned …
- Edition
- -
- ISBN/ISSN
- 0-06-662042-2
- Collation
- xxiv,277p.; 21 cm.
- Series Title
- -
- Call Number
- 381.45 SPE a
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